Still, no one who's been driving a route for a decade or more wants to suddenly be bossed around by some computer. Levis knew ORION was good for UPS. But UPS's drivers needed some convincing.
"So we changed it," says Levis. His team put up a sheet that said, "Beat the computer." It was a matter of framing: ORION was going to make a prediction about how fast you could do your route, and now your job was to do it one better (all while taking into account ORION's suggestions).
URL de trackback de esta historia http://fernand0.blogalia.com//trackbacks/73054